Returns and Refunds Policy

Thank you for shopping at Allure Intimate.

Please read this policy carefully. The below is the Return and Refund Policy of the Allure Intimate website.

This Returns and Refunds Policy is for allureintimateja.com and does not reflect the Returns and Refunds Policy for any in-store purchases.

There are No Refunds, Exchange Only on some items.

Your return requires your confirmation number and/or receipt to validate your purchase.

To be eligible for exchange, the product must be unused, and in the same condition as you received it.

Gift Cards

Gift Cards are not returnable after purchase (except as required by law).

Returning Personal Items

The return guidelines that applies to personal products such as but not limited to, underwear, sex toys, rings (piercings and otherwise), lubricants, lotions, oils, stimulants,  dolls, accessories, lingerie, nightwear, including any product that can be deemed as similar in nature, are as follows:

  • Notify Allure Intimate immediately when in receipt of wrong or damaged products.
  • Due to hygiene requirements necessary to maintain the integrity of these products, Allure Intimate is not required to accept returns or exchanges unless there is a sizing error or wrong product upon delivery; all cases are required to be reported within twenty four (24) hours of delivery. Allure Intimate reserves the right to refuse a return or exchange.
  • All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products missing all their applicable tags are not acceptable for return
  • We reserve the right to charge additional shipping cost if the reason for exchange is not a website, supplier or inventory-related oversight.
  • You will be responsible for paying your own shipping cost for returning your item. Shipping costs are non-refundable.


Cancel Order

We recommend contacting us for assistance if you would like to cancel an order


Contact us

If you would like to request an exchange or if you have any questions about our Returns and Refunds Policy, please contact us:

By visiting this page on our website: https://allureintimateja.com/contact-us/

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Allure Intimate (Ja.) products are only for use and purchase of adults in states where the sale and consumption of such products are legal.

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Always enjoy responsibly. Let's Play!